Privacy Policy

1. Introduction

Tryzent Technologies Private Limited ("Tryzent", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website https://www.tryzent.com, our products and services, or when we process data on behalf of our clients as part of our project engagements.

By using our website or services, you agree to this Privacy Policy.

2. Scope

This Policy applies to:

• Visitors to our website
• Clients, vendors, and partners engaging with Tryzent for IT consulting, software development, AI products, or related services
• End users whose data we process as part of client projects

It does not apply to information collected by third-party websites linked from our site.

3. Information We Collect

We may collect the following categories of information:

a) Information You Provide Directly

• Name, email address, phone number, and company details when you contact us or request a demo
• Information shared during business discussions, proposals, or support interactions

b) Automatically Collected Information

• IP address, browser type, device information, and usage data collected through cookies or analytics tools
• Log information from our website or cloud-hosted applications for security and performance monitoring

c) Client and Project Data

For our client projects, we may process data solely on behalf of our clients. Such data may include user details, system logs, or business information provided by clients. In these cases, the client remains the data controller, and Tryzent acts only as a data processor under contractual terms.

4. How We Use Your Information

We use the information we collect for purposes including:

• Delivering and maintaining our products and services
• Communicating with clients, responding to inquiries, and providing support
• Managing contracts, billing, and service improvements
• Securing our infrastructure and preventing fraud or misuse
• Complying with legal obligations and industry standards

We do not sell, rent, or trade personal data to third parties.

5. Hosting & Third-Party Services

We use trusted cloud and collaboration platforms such as Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft 365, GitHub, and Atlassian Jira to deliver our services.

These platforms provide enterprise-grade security, encryption at rest and in transit, and compliance with standards such as ISO 27001 and SOC 2.

Your information may be stored or processed by these third-party service providers under data-processing agreements that include confidentiality and security commitments.

6. Data Residency & Transfers

We operate primarily from India and may process data in the United States or other regions where our cloud providers are located.

When we handle U.S.-resident data, it is hosted in U.S. region data centers unless the client requests otherwise.

Where data is transferred internationally, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

7. Data Retention

We retain personal and project data only as long as necessary to fulfill contractual or legal obligations, or as specified by our clients.

Data may be archived or securely deleted after expiry of the retention period.

8. Your Rights

You may have the following rights regarding your personal information:

• Access, correction, or deletion of your data
• Withdrawal of consent (where applicable)
• Restriction or objection to processing
• Request a copy of data in portable format

To exercise these rights, please contact us at privacy@tryzent.com.

We may need to verify your identity before processing your request.

9. Cookies & Analytics

We use cookies and analytics tools to understand website usage, improve performance, and enhance user experience.

You can manage or delete cookies through your browser settings.

10. Security

We implement appropriate technical and organizational controls to protect your information, including:

• Enforced multi-factor authentication (MFA) for all company accounts
• Role-based access control and least-privilege principles
• Encryption at rest and in transit via our hosting providers
• Regular patch management and monitoring of systems

11. Business Continuity & Incident Response

We rely on Microsoft Azure's high-availability infrastructure for continuity.

Any data breach or security incident impacting personal data will be promptly investigated and, if required, notified to affected clients or regulators per applicable laws.

12. Children's Privacy

Our website and services are not intended for children under 16. We do not knowingly collect information from minors.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. The latest version will always be available at https://www.tryzent.com/privacy with a revised "Last Updated" date.

14. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, contact: